Terms of Service

• “Double Seven”, “we”, “us” means Double Seven B.V..
• “Customer” means the organisation that has entered into an agreement with us for the Services.
• “Authorized User” means an individual a Customer permits to use the Services.
• “Customer Content” means data submitted to or processed through the Services by or on behalf of a Customer.

The Services enable Customers to build, deploy, and operate specialised voice agents and related capabilities. Subject to these Terms and any applicable order form or master agreement, we grant you a non-exclusive, non-transferable right to access and use the Services for your internal business purposes.

Access requires an account, created by signing in with a supported identity provider (such as Google or Microsoft) and completing any required multi-factor authentication. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorised use.

You agree not to, and not to permit any Authorized User to:

• use the Services in violation of any applicable law or regulation;
• infringe the intellectual property, privacy, or other rights of any third party;
• upload malicious code or attempt to gain unauthorised access to the Services or related systems;
• interfere with or disrupt the integrity or performance of the Services;
• use the Services to send unlawful, deceptive, or abusive communications.

As between the parties, the Customer retains all rights in Customer Content. The Customer grants us the rights necessary to host, process, and transmit Customer Content solely to provide and support the Services. We process Customer Content as a processor in accordance with our Privacy Policy and any applicable data processing agreement.

Fees, if any, are set out in the applicable order form or master agreement between you and Double Seven. Unless otherwise stated, fees are non-refundable and exclusive of taxes.

The Services, including all software, models, and documentation, and all related intellectual property rights, are and remain the exclusive property of Double Seven and its licensors. No rights are granted except as expressly set out in these Terms.

The Services may interoperate with third-party products and services (for example, identity, telephony, and cloud providers). Your use of those services is governed by their own terms, and we are not responsible for them.

Each party may access confidential information of the other. Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms.

Except as expressly provided, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Each party's aggregate liability arising out of or related to these Terms will be limited as set out in the applicable order form or master agreement, or, absent such a document, to the total fees you paid us for the Services in the twelve (12) months preceding the event giving rise to the liability.

These Terms apply while you use the Services. We may suspend or terminate access if you materially breach these Terms or use the Services in a way that risks harm to us, other users, or third parties. Upon termination, your right to use the Services ceases; provisions that by their nature should survive will survive.

We may update the Services and these Terms from time to time. Where changes are material, we will provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-laws principles, and the courts of the Netherlands will have exclusive jurisdiction, unless otherwise agreed in a master agreement.

Questions about these Terms? Email legal@doubleseven.ai.